Pros: I was treated respectfully and professionally by the employees.
Cons: I was overcharged $300 on the first work I had done with them. They replaced a fan motor motor (with the cheapest variety they could find) and the fan. It worked...until the A/C unit broke down 3 days later due to something the technician didn't catch. He was quoting me $143 for work I was able later to get done for $80.
The company also mistakenly cancelled my appointment with some confusion between the office/sales and the technicians. I had to call them to get them to look at it again.
Again, the personnel seemed fine, with the technician even seeing if he could get it done for less than the $143. He called the office, they said no, so I sent them packing.