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  • Just a summary review because Yelp does not allow me to post the 4 page review I'd prepared. All I can about our project which consisted of approx 1,600 sq ft of 12.3mm laminate, 800 linear feet of baseboard, new kitchen cabinets and granite counters. Out of town owners so Elite did the laminate without our being there. After issues with the laminate install we were in town for all other phases. Sales person - Nickie - very nice and helpful. Went above and beyond when things went off the rails on installs. They have a nice selection of flooring. As is mentioned in other reviews there are no prices so come prepared. We called a distributor who actually referred us to a different retailer for the same product and the price difference per sq ft was substantial. Since this was for the stairs and we had a reasonable install price from another vendor we purchased from Elite for convenience only as our installer was picking up the product. Floor installers - laminate floor itself turned out very nice. Baseboard was very poor workmanship and I hired another person to come in and refinish or replace what was needed. After install the house looked like a bomb went off in it. This is our home and you treated it and us like crap. Lesson learned. Cabinet - various damage issues upon delivery. We were told by the main installer not to expect a Maserati when you buy a Chevy. Really! Well we didn't even specify a budget when we purchased cabinets and while we knew there weren't Maserati quality I don't expect my new Chevy to be full of dings when its delivered. Damaged cabinets were eventually replaced. Walls of the kitchen were destroyed by some second tier installer resulting in our bringing in an outsider to replace the drywall. In the end I installed the final drawer front and pulls myself out of sheer frustration. Granite Counter - told we couldn't pick out the edge but then the installer told us he had the edge in stock but don't tell the salesman. What? I think the granite is prefab so be careful. We have had granite installed in another residence and this is junk by comparison. We were told it was the most expensive they had but our kitchen is small so we went ahead. I'm not even sure this is the color we purchased. As I said I did write a 4 page review before I realized the Yelp limitation. We did address all our problems with the sales manager who, at least initially, spoke of making good on some of the additional costs we incurred. That never did happen and I think our returning the tile for the backsplash and the kitchen floor may have had something to do with that. In the end though the experience with Elite was extremely stressful. My wife and I have owned homes for a long time and have done our own remodeling (including floors and cabinets). We figured that given our current locale we'd turn the project over to someone else and save ourselves some aggravation. In all honesty nothing we ever did proved to be as stressful as what we endured with this project. Because of the various issues Elite did lose out on installing the kitchen floor, backsplash and installing the laminate on the stairs so I guess to some degree we spoke with our wallet. In the end BEFORE you use anyone shop around, read reviews, read before you sign and don't let your excitement or circumstances get in the way of better sense.
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