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  • I called my home warranty provider regarding some A/C issues and they scheduled Residential Service Center (RSC) for repairs. The first Tech that arrived was unable to identify the problem and scheduled a 2nd opinion for the next day. I waited at home all day and nobody arrived. If that's not bad enough, I called RSC two times, 1st at 11:30 am and 2nd at 2:30 pm) and each time I was told somebody would be here they just didn't know when. When I called them a 3rd time at 4:45 pm, I was on hold (because my call is very important to them) until at 5:15 pm I got the recorded message the office is open from 8-5. When I called RSC on day 3 and asked to speak to a manager I was told none were available to speak to me. A Supervisor Tech finally showed up about 2 hours after my rant and dealt with my A/C issue. Not likely I will use RSC again and warn anybody thinking about using them to keep in contact with the office, just hope you don't mind robot phone hold cause, if you are as lucky as me, you will be on it for at least 15 minutes each time you call,
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