I do like this place. You walk in, you're greeted by the friendly staff at the front desk. If you're early you can go to the waiting area, read magazines, sip some delicious tea. I was early by 5 minutes but I was called into the private room right on time. No delays here. The process was fast and friendly. It was a lot less painful than waxing I have to agree. Sugaring doesn't pick up as much hair or smaller finer hair than waxing does but the process is so much more bearable. You walk out with a chocolate bar after. What's not to like?