So I normally take service and issues to another dealer however I was close to this one and stopped in for a key replacement on my 2014 435. I was sold a key replacement warranty at time of purchase. No one has heard of the warranty and they couldn't honor it they said. Unreal the service offered there. I bought the car new from the dealership and purchased this warranty in finance. I have all paperwork. The girl didn't even want to look into what the warranty was. Long story short, I left with no key and warranty paperwork that apparently is useless.