| rev:text
| - This review was from our move in August 2016. I originally posted it in December but due to an account snafu with my Yelp email it didn't post:
This was our first move which necessitated a professional mover, and I was extremely anxious about choosing a company and entrusting them with our stuff. Yelp reviews helped me pick this company, along with a few people we knew that used them (including the owners of the home we were moving into). I saw that the owner, Jim, responded to the Yelp comments in a constructive way which was encouraging (he must care, right?). He also personally responded to our initial inquiry which is more than I can say about the other companies we contacted.
Day 1 - Packing Day - Jim sent out two people to pack up our 3 bedroom house. They did a good job packing breakables and marking boxes. I had previously packed and moved breakables that I didn't want anyone to move, but they did pack our entire kitchen without any damage. They told me they'd be back the next day, and that I could direct where everything would go in the new house. I don't think they stayed long enough to pack, since on day 2 the movers still had to do a lot of packing.
Day 2 - Move Day - Three completely different movers showed up. This was not a major issue as two of them were great, and they placed our items wherever we wanted them. However, one mover was visibly annoyed that the packing was not finished, hastily completed the packing without any markings on the boxes (which would cause days of headaches as we unpacked), was rude when I made requests regarding placement of our boxes and furniture, and eventually got into a verbal altercation with me. I called Jim regarding this employee, and he promptly met with me. He removed the employee from the job and took his place to finish the move. Jim and I talked at the end of the day and he took ownership of the issues I had and by his great attitude, I have to believe he took action to ensure these issues didn't happen again.
We were told upfront about the costs for wardrobe boxes, stair charges, etc. There were no surprises on the final bill, and it was about what I expected. Jim presented me with the bill personally and made sure I understood all of the charges and answered all of my questions.
One of our dressers had a crushed corner which we noticed a few days after the move. We were not notified of the damage, yet we noticed the pieces were epoxied back into place. I was upset at the deception. I contacted Jim about our options, and within a week or so Jim had scheduled a furniture restorer to make the repair. He did a great job with the repair, and Jim contacted me after to make sure I was satisfied.
I felt no matter what issues came up during the move, Jim was going to be open and attentive to make sure we received good customer service. My daughter still marvels at how fast and professionally Jim re-assembled her loft bed. I don't think I could have expected anything more, and I'm happy we chose Budget Movers. I would give 5-stars had it not been for the abusive employee and not fully disclosing the furniture damage to us when it occurred.
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