If, I could give safelite a negative star I would. Do NOT use them. Safelite Tech broke windshield wiper linkage because he didn't have the correct tool to pull wiper arm off. In the shop for over 90 minutes, and windshield not repaired and tech broke wiper linkage. After I left the shop, I rented a tool from autozone and was able to pull the wiper arm off the linkage spine in less than 5 minutes. I am not a mechanic. The tech told me he consulted with his manager who has 30 yrs of experience. Ya, right. They are incompetent and rude. Now over ten days and windshield is still not fixed. And, no part ordered yet for wiper linkage the tech broke. Do not use safelite at 4440 E Elwood St., Phx. "Run" They are large shop and you will not receive good service if safelite runs into problems with your repair. Go find a small shop or someone who cares about their work. Safelite could not careless about me or my vehicle. Do not use safelite