| rev:text
| - If there were a way to give FlightNetwork negative stars, I would. Below is the complaint email I just sent this company after a morning of trying to purchase tickets.
Good Afternoon:
Today I attempted to purchase two tickets for domestic american flights from Atlanta to Seattle (for the sake of privacy on YELP, let's call them itineraries 1 and 2). We were purchasing the tickets separately. One of the transactions went through and I was able to purchase the ticket (Itinerary 1).
The second transaction did not go through (Itinerary 2). We received an email saying that the credit card was declined because it was not authorized. We then called the bank that the card was attached to and they informed us that the card was NOT declined and that there was no issue on their end; they had authorized the transaction. We then received a phone call from a representative at Flight Network again notifying us that the card was declined and asking if we wanted to pay with a different card. The agent notified us that during the time we had tried to purchase the ticket and then called the bank, the price had increased to $490.00 from $424.00. After protesting the price increase, the representative informed us that there was nothing he could do and asked if we wanted to pay for the ticket. We told him no and ended the conversation.
I then went online to check the prices of the tickets to confirm that they had gone up. What I found was that the ticket price did NOT go up. Flyfar.ca had continued to advertise the $422 rate on several websites including fly.com and skyscanner. I called back Flight Network and was on hold for 90 minutes before I was able to speak to a representative. After having been on hold for an hour, I called on a different cell phone to see if I could speak with a representative sooner. The representatives both answered both phones at the same time, at approximately 1:20pm EST. So I had been on hold for 90 minutes on one phone and about 25 on the other.
When I explained the situation to the new representative, she was able to locate the Itinerary 2 reservation and see that the cost was still the $422 price, NOT the $490 price. She then ran my debit card that I had used for the Itinerary 1 reservation and told me that the card had been declined but could not give me any explanation as to why the card was declined. While on the phone with her, I checked my balance and saw that there was sufficient funds in the account to cover the transaction.
Because of the poor customer service, and the all around terrible experience that we had trying to purchase these tickets, we ultimately decided to cancel both reservations and I requested a full refund from the Itinerary 1 ticket that I had purchased. I do NOT feel secure having purchased anything from this company and had doubts that even though I was able to purchase my ticket, that I would experience a seamless travel experience. Nothing about the sales process that I experienced assured me that my travel experience would by easy, seamless or without hassle. I would rather pay the extra $40 to purchase the ticket directly from the airline than purchase a flight with Flight Network.
At the end of my call this afternoon with the customer service agent, I had to request contact information to make a complaint, rather than that information being offered to me. I am extremely disappointed with the service that I received today.
-------
I WOULD NOT recommend anyone purchase from this company... even if it will save you money. I can guarantee that the hassle is not worth it.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)