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  • FedEx does a great job with the actual printing or copying or what have you, but my most recent visit lacked any semblance of customer service that assures me I will not return to this location. I was almost greeted by a redheaded girl who had no desire to smile or pretend that she cared about what I needed. She mumbled through a salutation before grudgingly assisting me. Both of her computers would not recognize my hard drive with my file, so she told me to use their internet terminal. She didn't walk me over to the terminal or explain how it worked and she didn't offer to let me use it for free, despite the problem being on their end. It took me five minutes to access and email my resume to the store because the browsers were out of date and the Internet was slow to load. When I finally had my resumes in hand, the other worker was going to ring me up. He informed me the total would be $0.54 (two sheets at $0.27 each). I said, "Well since I just paid $1.87 for your internet because your computers would not read my drive, let's call it even." He looked at me and then, sarcastically, agreed. Customer service is assisting the customers when your machines fail them, not charging them for your shortcomings. I think I'll print elsewhere in the future.
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