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  • I had the worst experience at this salon. I understand that all of the technicians that work there are independent contractors but there should be some sort of standards in how the techs treat customers! My review is specifically for TIFFANY NGUYEN, a manicurist at this salon. Don't even think about scheduling an appointment with her! She is rude and unprofessional. I called the salon to make an appointment for another service but it wasn't available and as I was looking at their website I see an ad for a Special Gel Manicure & Pedicure for $40.00 (special pedicure and scrub etc...) I asked Katie (the woman who answered the phone, if the Special was still valid (no expiration date was listed) She said yes it is. I scheduled my appointment for the following day at 4:30. A half hour later Katie called me back and asked that I bring in a print out of the special or show it to Tiffany on my phone as "she likes to see it" I said OK. The next morning Kayla (the receptionist) called me and said, "Tiffany needs you to come at 2:30" I said OK but I will have to change my whole day around but OK. I arrived promptly at 2:30. After about 5 minutes Kayla says, "I don't think Tiffany is even here, you know she works at another salon" I cannot believe it. Then she proceeds to text Tiffany. A few minutes later she tells me that Tiffany wants me to COME BACK AT 4:30! ARE YOU KIDDING ME??? I then tell Kayla that I changed around my entire day because Tiffany wanted me to come at 2:30 and now she wants me to come back in 2 hours? NO. So then she says OK Tiffany said if you can wait 20 minutes she will be here. At just before 3:00 Tiffany comes in and Kayla points to me and Tiffany says "OK let's go in the back" She doesn't ever say she is sorry for the delay or anything. She then waves her arm at the various shelves with nail polish and says, "pick a color" I tell her I would like Mod About You. She looks at me blankly and says can you find it? I say no. The other Nail tech, her friend says, "I'll find it for you" and she does--thank you. Tiffany is all but silent only asking me a few questions about how I want my toes and nails. Then she asks me which pedicure do I want. I tell her I want the special as advertised and I show it to her on my phone. She then SHAKES HER HEAD NO AND SAYS SHE ISN'T HONORING THAT SPECIAL ANYMORE! Isn't that false advertising?? I can't even believe how rude this woman is. I tell her well it's on your website and I made the appointment for the Special and booked it with Katie. Tiffany just says NO I'm not honoring that and you will have to pay $5.00 more for the removal of your gel nails. I have never been treated this way in a supposed classy and upscale salon. I wanted so badly to take my feet out of the water and walk out but I say fine OK. I don't want to make a scene. Throughout this uncomfortable mani pedi Tiffany is silent and acts like she is angry with me and resentful that she has to do my nails. She speaks in Vietnamese to the other nail tech a few times and I wonder if they are talking about me. What did I do?? I paid my bill and left when she was finished and later I sent an email to the owner of the salon. She did reply back with a very sincere and nice apology and offered me a free mani pedi. I will NOT be taking her up on this. I don't want to go back there ever again. I do not recommend this salon unless you have a definite referral from a friend to a technician (hair, skin etc..) definitely don't get your nails done there. Also Kayla at the front desk has an attitude, she is not friendly or warm to the clients that walk in to the salon unless she already knows them.
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