Let me start off by saying at the end of June we traveled 7 hours just to get a tattoo done for my husband who is retired military. He has bad anxiety and panic attacks but had been wanting a tattoo for awhile now. I figured since I am a fan of Heather's I would enjoy traveling to her shop and making it a mini vacation for my husband, two girls and I. Well for our scheduled appointment the original artist canceled (which I understood, family comes first) and asked if we wanted someone else to fill in. Because we were on a time limit, not being from Phoenix and all and we had to leave a couple days later, we said we would. Our original artist was J.R but went with Mat when J.R had an emergency. Let me just say for the work Mat did it was NOT worth $1,000 that they charged us for it. I had tried to make this a special event for my husband. I bought him 2 gift certificates 1 for his bday and 1 for fathers day and these special gifts were ruined by the tattoo. The next day when J.R was able to work on the tattoo, before we had to leave, my husband was very hesitant to do it. My husband did voice his concerns to J.R and explained how very unhappy he was. I wish J.R got the money we gave Mat because we were completely satisfied with his work. Over all J.R's work was AWESOME but now we have to spend hundreds of more dollars to FIX the work Mat did. In my husbands words, "It looks like our 2 year old colored on it with a sharpie". We even gave Mat specifics of what we were looking for and when my husband saw something he didn't like Mat tattooing he questioned Mat but he still did what he wanted. It makes me VERY upset that I now have to pay money to try to lighten this tattoo and get it worked on ALL OVER again. This shop is not a horrible place and I would recommend going to anyone but MAT. And just because we had a bad experience doesn't mean everyone else will. If you choose to go to this shop let me recommend J.R or Bobby!!!