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  • This review is strictly based off of Guest Services on Friday, August 7, 2015. One wrong thing can really ruin the otherwise great experience. Valet was a breeze. Bellhop took a long time. I called in and was told 20 minutes. Stuff didn't come for another hour plus. Here's my review. Zero stars for Guest Services at Palazzo. I ordered balloons from a third-party vendor and set up a delivery at the Palazzo. Mind you, I contacted the Palazzo beforehand to make sure they would be able to accommodate this balloon delivery to be a surprise for my girlfriend in the room. I was waiting at Concierge, but the kind gentleman told me to walk a few steps towards the front doors and it'll be to my left. Perfect! I get to Guest Services and told the lady working the desk about my delivery. She asked for my ID. She said she couldn't find my name. I then told her the room itself is under my girlfriend's name, but I am also listed on the reservation when my gf called in to book. This Guest Services lady was on a power trip and was getting really angry at me and my two friends that I asked to help me carry the balloon delivery up to the room as a surprise. So we stood there and she ignored us. Somehow, her phone rang and gave us more of a reason to ignore us. I had to haul my girlfriend down from the room to Guest Services. Guest Services ruined my surprise even though I coordinated with The Palazzo and have that e-mail that it would work just fine.
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