Look it is Jersey Mike's and their staff is not going be winning JD Power awards for customer service but their sandwiches are good and so much better than Subway and meet a different craving for me than Jimmy Johns. Whenever I call this location it is like they have never answered a phone before. The employee always seems shocked I would want to phone in an order to pick up. Often they have to ask someone else what to do or put me on hold to find someone to take my order or find a piece of paper to write my order down. Maybe they should recruit from Jimmy Johns...
My sandwich is often made correctly and ready when I get there to pick it up but the crew obviously deals with high attrition and so for now that is worth overlooking because the Club Sub is worth the less than seamless phone ordering process.