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  • Bad service with great food?! Well let me first highlight the service, we got this server Mateo, and I think he needs more training. I will highlight which I think is the negative for this review of this server: 1. We did not feel welcome, coming in to this place - Did not even say "Welcome to Virtu" or something like that. All he said "So anything to drink?". Didn't even asks if it was our first time or not... I got a better welcoming service from Village Inn. 2. Does not know the menu. My wife asked him for some recommendation, and he said "Pretty much everything here is good.." While that maybe the truth, as a server you got to at least try to recommend some of the food or any special about the food (did not even mention anything if there are any special food in the menu) that the chef offers. No clue. 3. My wife did not like the tea (something wrong with the taste), so we asked him if we could return the tea and get coffee instead. He did not even bother to ask what was wrong with the tea and just said "sure". I mean, at least asks us why?! Did not care at all. 4. When we got our drinks, it took forever for him to get our order. I watched him just talking to the other waiters and did not even acknowledged us if we are ready to order. 5. When we finally got our food, (someone else gave us the food by the way), not once he came over and asks us how we were doing. The only time we saw him is to gave us the check. Terrible service...I would probably stay away from this server. You've been warned!!! And now for the food...we ordered French Toast and it was very delicious. I can say that the grilled squid was excellent. My wife had the Pork Ragu and that was very delicious too. if it wasn't for the excellent food, we would have probably not enjoy the experience. But sometimes a bad service, even if you have great food, you leave the place with a bad taste in your mouth (like a bad after taste).
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