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Attributes	Values
type	rev:Review
dateCreated	2016-04-30 00:00:00 (xsd:dateTime)
itemReviewed	Delta Mechanical
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	1 (xsd:int)
rev:text	Bought a water heater from Home Depot. The store experience was great but the install provider that Home Depot contracts with is a joke. Delta Mechanical, Inc. is incompetant and a waste of time. The installer arrives and states "how am I supposed to drain this water heater?" I am paying over $1,400 to have a water heater installed and he is asking me how to drain the water. After a few words, I got over it and told him were the hose could go to drain the water. Install went OK after that. However, before he leaves he tells me he has a side job to install a water heater for $300 using the company van. Just what I wanter to hear after spending three times that. His name was Decko. It then took three phone calls to Delta Mechanical to get an invoice and an explanation of the charges!! It's certainly not over...once installed it developed a loud obnoxious noise whenever the burner came on. I called Delta Mechanical and they said they would send a repairman out (a week later) with a three hour window. Five minutes before the three hour window Decko (the installer) comes out and does not even get out of the truck and says, "whats the problem" and it is obvious to me that he doesn't want to take the time to be there. I tell him what the problem is and he immediately says I can't do nothing about that. I told him he is the repairman that Delta Mechanical sent out and he didn't even look at it. I told him to get out of the truck and take a look (what??). I turn on the burner and the loud obnoxious noise is repeated for him. He says he can't help me and its not his problem once the county inspector passes the water heater install. He actually said that it probably is the venting pipes in the attic which he has no control over. The problem with his statement was that it was obvious the noise was coming from the burning assembly. I tell him that and he says I should take the water heater back to home depot if I am not happy and that he can't help me. I told him to get out and that he should think about getting a different job as he and Delta Mechanical wasted another one of my days. I was livid. I realized after Decko left that he probably had another side job because it was at the end of the day and he didn't want to spend anytime diagnosing or assisting a customer that has already paid. I called Delta Mechanical to complain and was told I needed to call Rheem to diagnose the problem. I asked them why they wasted my day for a repairman when I have to call Rheem to diagnose the problem. No good answer they could give me. They made excuses for Decko's behavior and I can bet nothing came of it. I called Martin Family Plumbing, Inc. (Sean-707-410-0999) and he took the time and he diagnosed the problem, called Rheem for authorization of the warranty and got it fixed promptly when the part was delivered. What a difference in service and expertise. Oh by the way, Sean could have installed the water heater a lot cheaper. I will call him for my home and the rentals I have for any plumbing problems. Great service at a reasonable price. I will not buy products from Home Depot that has Delta Mechanical as their installer. I will go to Lowes and after this experience I may do my shopping at Lowes. I spend to much money at Home Depot to get that kind of service and I will drive further for the service. After installing in mid-February the water heater is finally working properly (two months later). I will also not buy Rheem products. I found on the internet these types of problems (loud noise) are common with the water heaters and they put me through a series of steps before I could get the part for the water heater to fix it including calling PG&E to test the gas pressure. This was done even when the person at Rheem knew this was a common problem and he knew it was the ignitor assembly.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Walt

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