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  • We chose Stabella based off of a recommendation from a family friend. Unfortunately our experience wasn't everything we expected it to be. The main issues that we had was that our countertop was cut into two pieces to fit together, which sounded fine. But they cut a straight line instead of the typical angled line that you see. The straight line makes it so much easier to see. AND the worst part is that the color is so off its extremely obvious to see the line. We just feel that an effort to match the colors at the line should have been made. A few minor issues is that the countertops didn't fit the walls because our walls weren't straight. Which of course isn't Stabella's problem, but the sales rep initially told us that if this happened on sight the installers would just cut the wall a little to slide the counter tops in so everything would be flush with the wall. But when the installers got there they said they couldn't do that because the line (where the two pieces were cut and were supposed to meet) wouldn't be flush. We also decided not to get a backsplash because the sales rep talked us into how "new" and "modern" looking it would be. But then when we ran into the problems with the wall not being straight we wish we had just ordered the backsplash to hide the issues in the wall. Once again, that's not Stabella's fault that our wall wasn't straight but we just wish the sales rep had been a little more realistic instead of making everything seem like roses and daisies. In the end this left us feeling dissatisfied because we expected different things based on the initial sales pitch. Going back to the line where the two pieces met and one side was much darker than the other, they told us that the granite cutters were instructed to put the darker piece in be back. So what that told me is that Stabella was 100% aware of the drastic change in color while they were cutting our granite ... And the didn't care or even think that would bother us? They just sent it out to be installed at our house anyways. They offered to have an installer come out and apply a darkening agent to the lighter side..but why wasn't this done when the granite was still in their factory being cut? It would have saved everyone a lot of trouble and things would have been done right in the first place. We declined having them come back out to apply the darkening agent because we were worried it would end up looking worse and then we'd really be screwed. Let me add that after we notified them we were declining their offer to come out and darken the countertops, we NEVER heard from them again. We NEVER at any point in the process heard an apology that we weren't 100% satisfied, they never bothered to reassure us that their work would look great after they applied the darkening agent and they'd really like to make it right...nothing. Long story short, I would never recommend Stabella and we've even gone so far as to give their name to some acquaintances and say they're who we recommend you NOT use. Stabella might get away with taking our money and leaving us dissatisfied, but we'll do our best to keep people we know from using them.
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