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| - If you actually have any desire to work with professional people, please do no use this location. They have put a damper on my engagement and if I could possibly return the ring, I definitely would.
Right after our engagement, my fiance and I went to this location to get my ring resized and get the ring engaged. My fiance had purchased the ring at Gordon's in Delaware which is a partner company with Zales. He paid the extra money and chose the credit card in order to get the best possible warranty for the ring. The ring sizing was included in this; he paid for the engraving. After about a week, he was called to get the ring. He saw the engraving but I was not with him so we could not measure the size (although we learned later they could have used a ring sizer (the stick with the sizes in which you can slide the ring down and see the circumference). He brought it home and I was ecstatic to have it back only to be let down again because it wasn't sized.
We went back to the store together the following day. The associate slid the ring down the sizer and low and behold, the size has not been changed. The company must keep it another week. I go again to pick it up and it fits! The engraving now is, of course, all stretched out but still legible. I hope to never have to deal with them again until my six month check-up as per the agreement of the warranty.
Four months go by and the band of my ring has a sizable crack in it. That's right: after all that, the ring they resized (or, rather, sent out to be resized) has broken where it has been welded together.
My fiance calls the store and tells them what happened. The associate who picks up answers, "There's nothing we can do." and HANGS UP ON HIM before he can say he has a warranty. He calls again and explains that he has the warranty. The associate tells him to come in; my fiance asks if he needs paperwork to which the associate says he does not so off we go.
The minute we step into the store and find someone to help us, she asks if we have the paperwork. We explain what happened earlier and she tells us she cannot help us without the paperwork. SERIOUSLY?! So now we are fuming. Then she tells us that the warranty doesn't cover a break in the band anyway. We have to call Gordon's to get them to talk to this associate to get everything cleared up. After being there for about an hour and finally getting my ring into the envelope to get sent away, she reminds us that the engraving will have to be done again- at a cost to us. When both my fiance and I have steam coming out of our ears, she decides there will be no cost-- to be nice.
DO NOT DO BUSINESS WITH THESE PEOPLE.
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