| rev:text
| - I made an appointment and brought my car for an oil change. I had never been to SDA before. When I arrived the man at the counter was nice and of course asked what kind of car I had etc.. At that time I mentioned that in the time since I made the appointment, the low air pressure light came on for one of my tires. That was the second time in about 10 days so I was concerned that maybe I picked up a nail or had a slow leak. No problem he said they will take a look. I sat and waited in the waiting area.
About 1 hour and 15 minutes later, a different guy came in and told me about a possible oil leak with the car and that they were almost done. I asked if they found a nail in the tire during the rotation. He didn't know what I was talking about, I again explained about the light. He went out into the garage and told the man working on the car.
About 30 minutes later, the first guy apologized for the long wait time and told me that they do not typically carry the parts for my car, so it took longer than usual. Again, he was very nice.
20 minutes later, I glanced up from my book to notice my car completed outside. I walked up to the counter to check out, looked at the receipt and again, no mention of the tire. Are they just not into tires? I don't know..I guess not. At this point I wanted to leave. I didn't want to get into the tire light story again. When I got into my car, the low tire pressure light was on again/still. Shocker.
I really wanted to like this place, its close to my house and as I mentioned before, the employees are friendly. However, it seems crazy that they completely ignored my concerns about the tire. Now I am going to have to take more time and go somewhere else. Second, maybe when the appointment is made, it would be good to find out the make and model of the car so that the appropriate parts are available. Its a Volvo not a Lamborghini, the parts aren't super rare. The price was a little high at $70, but that is not even my biggest complaint.
|