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  • I'm not one to write reviews and because this is a small family owned filipino restaurant I want to give them my support, but I felt compelled to leave a review of my experience with LJ's today. We frequent the restaurant because we love their beefsteak and roasted lechon and our kids love their lumpia (which is the reason I put 2 stars instead of 1). We had out of town guests today so we decided to order carry out and ordered kare kare, chicken adobo, and lumpia. It was past my kids' dinner time but they insisted on waiting for the lumpia for dinner. As soon as my husband got home (we live 25 min away) we dove right in only to find a container of kare kare, chicken adobo, bagoong, lumpia sauce...... And a small container filled with sliced onions and tomatoes... What the heck?No lumpia to be found. It was partially my husband's fault for not checking but LJ's should have also put the correct food in our bag... it's not like they were super busy. Anyway, so that left me having to cook up something last minute out of a box for my kids who were anxiously waiting for their dinner. We called and they expected us to come back for a new order but there was no way we were gonna drive another 20 min for some egg rolls. They agreed to a refund but insisted that it be refunded in person. After a good 10 min my husband convinced them to do it over the phone. Not once did they apologize for the major inconvenience for our family especially my kids. My husband had to be the one to ask if we could get an additional discount for the inconvenience and even then they were hesitant at first. The manager wasn't in and we were being helped by the "acting" manager. They need to step up their customer service game if they expect to keep their local customers. Any other restaurant would have been super apologetic and would go out of their way to make it right and go above and beyond to remedy their mistake by giving a full refund or a significant discount. The most they offered (with my husband having to negotiate) was a measly 10% off and a refund for the lumpia we never got and if we came back, free dessert. They left such a bitter taste in my mouth by the way they handled this matter and aren't sure that I'll be giving them my business, my family's business and our out of town guest's business anymore...
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