| rev:text
| - Some of the worst customer service I've ever experienced.
Firstly, no one ever bothered to greet me when I had walked into the establishment.
I then sat down to connect to Time-Warner Cable's Wi-Fi hot-spot -- since this franchise didn't offer a free, public one -- to check my text and e-mail offers from Subway.
Before long, the staff started playing hip-hop music as if no one else was there to hear it. I didn't mind that, per se, but it made me feel invisible. Moreover, it's un-professional to start playing Lil' Wayne as if you've locked the doors and are in cleaning mode for the night! One, obnoxious employee just kept spouting to her coworker(s): "I told her, 'That's my girl!'" Clearly, the staff had already clocked out mentally for the night, because -- after I had walked up to the deli counter -- a curly-haired woman eventually sauntered over, put on some gloves, and stared out the window to her left the entire time, never bothering to welcome me, or ask me how I was, or ask me what I wanted to order.
I said, "I would like to order a six-inch turkey breast, please," to which she made no comment. Because I had encountered a previous issue with another employee at this restaurant not knowing how to process a legitimate, paper, Subway coupon and her pretending to call her boss to explain to her how to do it only for her to reject my coupon ultimately, I showed the woman the QR coupon code from Subway on my mobile device and asked, "Do you guys accept this?"
"No," she replied. Not, "Let's see if it will scan at the register," or, "Let me ask my coworker," or, "Let me take a closer look," or even, "I'm sorry, but this location doesn't accept coupons," just a flat, lifeless, definitive "no." What a positively un-helpful and discourteous demeanor!
What's more, homeless people are always hanging around outside.
Unless you like terrible, customer (dis)service; don't like saving money; and want to risk getting jumped; avoid this location at all costs!
May 2018 update: against better judgment, I decided to stop by after my shift. A customer had just walked out with a sandwich. It was about a quarter 'til the store was set to close.
As soon as I walked in, a rude, female employee stated: "We're closed." I had to do a double-take and look at the sign. Sure enough, it said that they shouldn't have "closed" until 9 p.m., not 8:47 p.m.! Why turn away business? Obviously, these employees were in a hurry to leave. That's okay, because I'll never think twice about giving them my business again!
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