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  • I just had a very poor customer service experience at this location. I went to pick up my order and planned on paying in part with a $25 gift card that I've never used before. The girl swiped the card and said it had a zero balance and then looked at me. I said, I don't know I got it here. She called over the manager who swiped it again and reaffirmed that it had a zero balance and she looked at me just like the first girl. I said again, I don't know but I got it here. I explained that we won the card as a 2nd place prize on their trivia night and the guy told us the dollar amount on the card. After I gave as much info as I could remember about the night we got won gift card, since it had been a while, the manager searched through their database and couldn't find the card. She said she could honor the card for an amount less than what we were told it was worth. She added that they don't give $25 prizes for for 2nd place anyways. I didn't know what to say because I wasn't lying. I just know what I was told when I got the card. I've worked in restaurants and retail enough to know that in a situation like that you should take the customer for their word. I wasn't being suspicious or rude. I just told them what I was told. All in all, I like the food but my family will never come back to this location.
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