I love Tom's Thumb and go frequently on my lunch break with my friends from work. However, today when we went for lunch, there was a short, curly black hair in my coleslaw. It was disgusting and I definitely lost my appetite. When I brought it to the attention of the waiter the response was "Oh my." He took the side of coleslaw away but neglected to apologize or even bring out a new side of coleslaw. At that point I wasn't very hungry anymore but it seems like the situation should have been handled much differently! Terrific food but I was very disappointed with today's experience.