Brenda is absolutely adorable and one of the sweetest most caring down to earth person I've ever met. She is very knowledgeable about birds and handles them with expertise. She gets the grooming done expeditiously and effeciently. What a wonderful convenience having a groomer come to you! My bird was NOT traumatized whatsoever. We were able to avoid talking her into the carry cage for 30 minutes, going for a long hot ride, stressing about making the apointment on time and repeating it over again to bring her home. She didn't' scream once! Brenda left and Alfalfa was singing within five minutes. This is definitely the way to go and well worth the money. Not only that, I feel like I've made a new friend in Vegas!