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| - I am personally SHOCKED at reading the reviews about this place as my family has been buying cars here for over a decade now and never had any problems with them what so ever.
I am going to flat out say that I am not a big fan of shopping for cars, I have some knowledge of them, almost my whole family is involved with cars in one way or another so I naturally picked up some knowledge on the topic but I HATE shopping for them. Even though I am an avid shopper I never enjoy the experience of shopping or even looking at cars there is just something about the whole thing that gets under my skin. But I recently had to go out looking and was less then thrilled with what I encountered until I accidently wound up here at Thorncrest. I had come from a VW dealership down the street and after being "told" not only what I wanted but that VW was the only way to go because everything else was apparantly crap I ended up browsing here and was more then pleasantly suprised.
I had been all over, Suburu, Mitsubishi, VW, Hyandai.... and more with all being very similar in sliminess. The staff here did not swarm like vultures at the scent of rotting flesh.... but they did not ignore you either. Getting the information I wanted without being pushed to go bigger or more expensive was easy here, the sales rep I dealt with his name was Jimmy, had 27 yrs with the company and I believe at that location. He was friendly, not slimey... informative without being manipulative and he gave hands down some of the very best deals I have ever heard of.
Test driving was simple, done on the spot without waiting to photocopy your ID and then have some sales man pitch the car while your trying to get a feel for it. No, the test drive was relaxed and fun, not going to go into the cars as thats not what I'm reviewing but I was able to drive without the distraction of sales lines and vehicle specs.
I have not experienced their maintenance or service department which seems to be the largest complaint here, however I will say that anyone who was there having their car serviced at the time i was there were all more then happy.
Overall I would have to say this is a great dealer if your looking at Ford products and I personally would recommend Jimmy for sales
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