The chic decor does not mean the experience will be "artistic". Many small mistakes ended up with major disappointment. swipe keys not working in door or elevator, had to call twice for an extra blanket, coffee came in a mug with plastic wrap, shower was weak. But ordering room service took the cake. After repeated call I got a friendly employee who said the menu in room was out of date. He would send another up. 30 min later I phoned back. A second employee said the first was wrong and I should order from the limited menu in the room. I did. Artic Char and Pinot Grigio. Another 30 min later dinner came. Salmon and Chardonnay.