Very disappointed with the service at this location. The Mississauga location and the Yonge-Dundas location have always been excellent so I thought I would take my family here expecting the same level of service.
Half of our order didn't end up coming after we waited for 1.5 hours. When I went to the cash to let them know I no longer wanted the FOUR items we were waiting on, I said excuse me to one of the staff to get her attention. She ignored me. I said excuse me again and without looking at me she said "just one moment" but never came back, even though I was standing in the middle of the restaurant, and instead went to speak to another staff member.
What food did arrive came out very far apart and one person would be done their meal before the other had even received theirs.
When I finally got to the front of the line at the cash to let them know and have these items taken off the bill, the same woman who had ignored me was called by the cashier for help to void the items (I think she was the manager and the cashier didn't have the authority to remove items). Again, she did not look at me while she adjusted the bill. She did not apologize or address the issue at all despite the fact that she is probably the manager.
Very poor service: rude, exceptionally slow and incomplete order. We won't be returning here.