Dropped off my fabulous silver hooker heels to have the heel repaired on a Saturday morning. They said I could pick up Monday afternoon. They charged $9 up front. Gave me a pick up receipt, didn't take down my name or number or anything.
I was a bit concerned at first, but picked them up the following week (didn't make it in til Tuesday) and my shoes were ready and looked fine. I think they went ahead and replaced the heel cap on both so they matched. No problems, shoes looked good!
From the looks of the place they do all sorts of leather repairs as well. It's convenient to the places that I work, so I would definitely give them repeat business.