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  • The sales people hound you the second you walk in and don't leave you alone for more than a few minutes. The experience was terrible but we needed a new mattress and they were having a sale. The King sized mattress lasted for about 9 months and then it had sunken in on both sides. Their mattress tech came out to measure it and confirmed that we had received a defective product, but because of a small black mark, caused by the people who delivered it (I was told it would easily wash out, and it did not), they would not replace it. I spent hours on the phone until I finally got to the head of customer service and got them to replace it. They "no longer carried" the model we bought so they gave us a credit and we had to pick out a new one. The sale was long over and now we had to pay an additional $300 for a similar mattress, plus delivery fee. Upon check out, the salesman tried to slip in the box springs that we already had without telling us. When I told him we didn't need them, he argued with me and gave me an attitude for the duration of our visit. Now, five months later, we are having the same issue. Nothing but defective products and poor customer service is all I have experienced at Ashley. This place is a must avoid.
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