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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • I've been coming here trying to give this place chance after chance but after today I will NEVER return! I started coming here about a year ago to try gel nails and a pedi. Pedi was fantastic! Ha was my technician and she did an outstanding job. Nails look very nice but actually started peeling off in less than a week. I returned several times with the same problem over a few months and finally changed to acrylics which I'd had for 30 years with no problems. This time my nails started lifting after less than a week. (I later found out it was from a cheap acrylic powder monomer). I found another nail salon that used a better quality of product and now my nails easily last 3 weeks. Despite the fact the pedicures were comparable I continued to come back and get pedicures from Ha. Each time I made an appointment and while many times she was waiting on me, several times she had clients she was working on and I had to wait for her to finish. Today I again decided last minute to call and made an appt for a couple hours later which I was told was free. When I got there the receptionist told me my technician was working on another client and to wait 15 mins. Because I had another appt after this one I mustered up the courage to tell her no I would not wait. I had an appointment and if my tech couldn't take me I would leave. After some embarrassing back and forth, as I was about to walk out they told me she'd take me immediately and I chose my color and was put in the spa chair. My tech was working on another customer and I told them i would just leave because I couldn't be late to my next appt. she then gets up, brings all her tools over and starts on me leaving the other customer sitting. She then told me no one ever told her I had an appt. When I was finally leaving, the manager was in front and I told her I was very disappointed she did not tell my tech she had an appt. she got very angry, telling me it wasn't her job to tell the tech, that the tech better come up and look at the book. I was so taken aback by her nasty tone I told her that was no way to do business she could simply walk back and tell the tech she has an appt as a courtesy so that the customer is taken care of. She proceeded to yell at me and the poor tech and start flailing her arms and we ended up in a shouting match right there in the lobby. I told her that obviously her policies don't keep the customers best interest in mind so I would never be returning and I won't! There are too many nail salons in the neighborhood to patronize a business that doesn't put its customers first!
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