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| - I went to see Dr. Tsai based on the reviews on Yelp, yet I will never go there again. I am a Registered Nurse and the visit I had made me want to run out of the that door as fast I could. Don't get me wrong, Dr. Tsai is nice and I felt like he listened to my concerns, but it was very weird having him ask me things like, "Would you like some blood tests? How about __ or ___? What do you think?" (He didn't know I was a nurse at this time.. only after the end of the appointment did he find out). Shouldn't you know whether those tests were relevant or needed, so why ask me my opinion on it like you were not sure? Also, the physical exam I received was not even done the right way! How are you going to listen to breath sounds and move the stethoscope to the other side when I didn't even take a breath yet, and how are you going to assess the abdomen when you are told to "lean back" in the chair?! You are supposed to be flat on the exam table. It was very scary. The front desk was especially what made me angry. the insurance I have requires a referral/authorization for even lab work or any kind of diagnostic imaging test. So, after finding out that the front desk didn't put in the request to the insurance company the right way, I couldn't get my tests done. My insurance company called the office and told them what to do.... and they STILL didn't do it right! So, after waiting for days, I called my insurance back and what a surprise, they didn't have anything on file ..AGAIN. So, I called Dr. Tsai's office back and told them what they needed to do so I could get these tests and lab work done. The receptionist said "they never have had to do that" what my insurance company and I knew she was lying because it has ALWAYS been this way. I said I was just on the phone with my insurance and that they specifically told me Dr. Tsai's office needed to fill out a specific form to fax to them in order to get my things approved, and the receptionist said, "Ohh really? Noo, we don't do it that way. Just go to the lab work building and give them the prescription paper we gave you and go to the imaging place and do the same. They will call the insurance and it works that way." I literally argued with her saying I couldn't do that because the insurance wouldn't cover it if it wasn't approved by them first and I wasn't going to get stuck with hundreds or thousands in bills when it just needed to be $12, and I was told specifically by my insurance what she needed to do. She said, " Fine, ok I guess I will do it that way but that's not what normally happens. They must have changed something." That's a lie! Did she do it? Nope. I wasted WEEKS and finally said to hell with them. I am never coming here again and hope you don't waste your time either.
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