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| - I have to agree with the other negative reviews found here. This has been my main dry cleaning location for about a year, but I will be taking my business elsewhere in light of my most recent experience.
After picking up my freshly dry cleaned suit in the morning, I wore it to work and was immediately notified by one of my team members that there was a giant hole on the back of my sleeve! I went through the rest of my work day and planned to visit the dry cleaner the next day to ask them how it got there and why I wasn't notified upon pickup.
As other customers have mentioned, their customer service level is abysmal. If there is ever an issue, you can be assured that they will gloss over it and simply try to deny any and all wrongdoing. I showed them the sleeve, and they told me I must have scraped it on a wall or something. I insisted that it wasn't there when I dropped it off, but it certainly was when I picked it back up. I had also not been notified of the giant hole and embarrassingly wore it to work. After several rounds of this insistence, she finally wrote down my name and number. Three days went by and I never heard back...
I came back to the store one final time. They denied any involvement again, despite me telling them no hole was there when I left it in their care. All they offered was to try and patch it up. He wrote an order for the item and then marked it "pay on pickup" on the ticket. After all the wasted time, lack of follow up on their part, and failure to notify me of the blemish....and they still had the audacity to try and charge me for the patch job?! I asked for my jacket back and left the establishment for the final time.
After further research, I discovered that the original issue of the torn elbow is a somewhat common/known issue. After normal wear, commercial cleaners tend to stress the thinned down material a too much, resulting in rips at the elbow on dress clothes. Clearly this happened on someone's watch, and they decided not to notify me when the item was returned, figuring they could just deny it later. They certainly did, and they even tried to place the blame on me saying I must be scraping my arm against a wall.
The extreme lack of customer service combined with the lack of care for delicate clothing has turned me away from their service forever. I hope this review helps you in your search to find a more friendly, professional dry cleaning service that you can trust to do things right.
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