Changing my opinion of this place. I've learned a few things as I have frequented here
Dropping them down to ZERO stars. Zip. Zero. Nada. None.
1st - the Easy Card may say you're awarded a Bonus.
It doesn't tell you how much, if any Bonus was awarded.
2nd - machines don't always work. The machines that don't have "Out Of Order" signs posted on them can be a problem.
I've put detergent in after adding clothes and the machine is malfunctioning and thus I have wasted detergent, laundry booster, and fabric softener in multiple machines.
3rd - you get a machine to operate and it 1) doesn't fill with water and your items go through an entire wash with limited water; 2) machines don't spin to extract the water efficiently and you have excessively wet stuff that's heavy and takes longer to dry; 3) dryers charge you double cuz you can't see it took a credit...
4th - staff is fluent in Spanish and although they're nice enough in the beginning they either lack the ability to communicate effectively to their English speaking clientele or they simply opt to avoid being helpful. They can't or they simply won't assist to rectify a problem. What, its not working? Give it a minute. Out of hot water.
Out of hot water?!
Is she that naïve or does she think everyone is that gullible?
And then the maintenance guys come in and they are also considerate but seems management has them trained and they provide you with a slip of paper you're supposed to turn in --- to who?!
No address on the form. No local contact number.
No way to know your concerns will be addresses.