In August 2015, I brought my traumatized Himalayan cat (Sabrina) to Royal Pets. I had just adopted her after my mother recently passed away. I called her my scaredy-cat, as she ran from everyone even while still living with my mother. To make matters worse, I had to put her through two flights including airport security to bring her from Tampa to Madison. In a short time, her fur became badly matted from the stress. The groomer at Royal Pets was understanding; she didn't want to add to Sabrina's trauma. She said she could clean her up but it would not be a "proper" haircut. I told her I didn't expect any more considering the circumstances, but I appreciated her honesty. She worked around my arms as I held Sabrina and buried her face into my shoulder. The groomer was as gentle as she could be considering the difficulty of cutting off all the "dreadlocks." Admittedly Sabrina came out of the experience with her coat looking pretty chopped up, but I was grateful to see that the matted fur was gone. So my recommendation is not based on the quality of the cut but on the gentle demeanor and experience of the groomer. Months later, I am happy to report that Sabrina's fur has grown back beautifully and shows no effect from the cut. She also has adjusted beautifully to living in her new home; she's still a flight risk with strangers but at least she doesn't run from me anymore.