Needed peace of mind that my old a.c. unit would last this summer and get an overall diagnosis on the unit. Finding bumble bee was a great decision and will use them again. I had to call 3 times to make an appointment since my schedule is crazy each time the women who answered was professional and patient with me. Had krys come and he explained everything did not try to up sale. They even called before my schedule time to let us know they could make it earlier.