I called to set up an appt to have my car looked at . The parking lot is tight but I was helped right away they took my car back as I waited around 45 mins . The wait area was clean and pretty big . There is a small room for kids as well as coffee and a large flat screen tv . I saw a few people with popcorn but I couldn't figure out where they got it from . The only negative was the sales man who came into the waiting room to I guess pitch his sale ... I was not interested . Overall I was happy with my experience and would bring my car back depending on the price !