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  • First, the repair shop here is really, really busy. By the numbered tags on each unit, the service department is overwhelmed. However, being busy is a consequence of location. RVs need service in the fall in a snowbird destination. Busy is not an excuse for rudeness. "We didn't sell you your trailer so your [current problem with it] is not our problem.". " We are not bumping other customers for you" when I asked for a 10 minute evaluation of how long it would take to repair the problem. We had to get the factory warranty people involved to get help, including help with a potential road hazard. Trailer repaired but the female warranty representative who doesn't much like us claimed to not have a business card and directly refused to give us her last name. That alone speaks volumes for customer care. We are thankful for the intervening factory representatives.
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