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| - Preface: Showcase Honda Customer Service, just don't bother on commenting. You lost my wife and I months ago. To the average car shopper, please check my previous reviews. You'll notice that they're all positive. Why? Because I give companies a second chance before I go off on a tangent. And because Showcase had three opportunities...here's my tangent for your pleasant review. Yelpers be warned.
Honda should have approached me years ago in regards to how loyal me and my family were to this brand. I'm that guy in college who bought a $375 1982 Prelude with 230,000 miles on it because it was the only thing a starving student could afford. Fixed it up, did a quick oil change, went to the junk yard to replace the dash, and finally put two new tires up front (you know, because I couldn't afford four at the time). This little Honda lasted for four years with nothing more than an oil change. On year five I went to S. Korea and sold the car to my best friend for $375. He eventually got t-boned in China Town three years later with no medical injuries and somehow got $1300. Honda had me...and my best friend. That car was that reliable and safe.
But things have changed, especially after our experience with Showcase. To make it short, my wife was able to buy the car she wanted. It just took us five hours to do so because of the Finance Department. Four out of five hours was waiting in the lobby of Showcase after we had agreed to buy the car from the salesman. On hour three I kept on noticing a finance rep gingerly talk on the phone outside and casually shuffle some papers on his desk. Not once did he help a customer, except us...on hour four. The excuse: the previous customer forgot her car keys and I was "trying to track her down." Wow. Okay, I'm a pretty tolerant guy, I guess I accept your excuse...let's see how this goes. Obviously I lose my temper 20 minutes into the contract signing because the numbers and agreements were off. No big deal. It's just a bad apple, right?
Two months later we get a nice email stating that "You're first oil change is on us at Honda Showcase!" My beautiful wife drives it down to Showcase and is called three hours later. The service manager was attempting to pressure her into $300+ worth of repairs on certified pre-owned vehicle we had bought two months prior. As any good husband would do, I give a call to the service manager to let him know that 1. We don't need the tires (they're perfectly legal) and 2. No thank you for the alignment - it drives perfectly straight at 40 mph. Because of the tone of conversation, my wife brings her supervisor to pick up the car with her and is greeted with disrespect while trying to provide the service manager with printed copy of the free oil change. I let it pass and reassure my wife that we'll take her vehicle to our own auto mechanic from this point forward.
Move forward about a month and a half I receive a call from customer service inquiring how our experience went with the Showcase Honda. I let him know all of the above in addition to the previous customer service survey I took after the purchase, which was truthful but naturally negative. He explained that he would let management know, while reiterating encouragement to give "Honda the opportunity to fix this." This was two and a half months ago...and still no communication.
Since we're in the market for a new car we've noticed the competition to be rather stiff for this segment of the car industry. Have I checked out any new Honda's lately? I'll admit, once or twice, but then I'm reminded of Showcase Honda. We've bought multiple cars over the years, and I have to say, this is by far the worst dealership I could have ever imagined existing in 2016.
To end this long tangent, my attempt is to validate all of the previous negative reviews. Don't ignore them like we did. We ran through all of the previous reviews prior to going to Showcase. We ignored them because they had the car we wanted and because it was a convenient location. Don't make the same mistake if you're in the market for a new car. Every negative and positive review took effort. The numbers simply don't lie on this one.
Edit: This review will be sent to Customer Relations via mail at:
American Honda Motor Co., Inc.
Honda Automobile Customer Service
Mail Stop: 500 - 2N - 7A
1919 Torrance Blvd.
Torrance, CA 90501-2746
Future, current, and historical Yelpers...Be informed and empowered. Send your complaints directly to US Honda Relations.
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