Horrible experience. We went there on Dec.22nd and purchased a couch and two matching chairs. We scheduled delivery for Jan. 8th however a couple of days later, we received a call letting us know that the couch was on back order and it may take 30-60 days for delivery. We were also told we would get charged a 5% restocking fee if we cancel our order. The operations manager at this location, Jennifer, is rude, abrupt and completely unprofessional. I wrote an email to the store GM as well as the area manager and none of them responded. I cannot believe the complete disregard for their customers. I used to shop with Living Spaces in CA and was never treated with such disrespect. I will bring my business elsewhere...you should too.