I recently got a new puppy "Sola". That of course means I need supplys, as my other dog "Luna" has her own beds and kennel. While I was walking around an employee who we believe was a supervisor approached us and ask if we needed help. She then went on to explain about this puppy coupon book. It was 19.99 and it gave you a discount on a kennel mat, which she said even though it said Kong mats they could use it for any of them. Then there was a discount on food bowls, she again said any kind. Discount on treats and food. Lastly there were so great discounts on training. Classes, doggie daycare etc. So we're thinking great this will help a lot.
The kennels were pretty expensive, they have one thats a camping kennel. It's great as the dog gets old as she's a small breed and will me sleeping in it next to my bed. It was 59.99 but the one I purchased for my other dog at another business was 25.
The bowl selection was okay, they was a lot of glass and plastic ones. I preffer the stainless steel. I found a nice one for a fair price.
Food is the reason I come here. They have a great selection and hills makes a food Luna loves so we grabbed there puppy food and I though it was a good price at 15.00.
Treats a toys we had no issues finding.
When we went to check out the line was backed up and only one cashier. I thought this was going to become a nightmare quick as the customer at the register was a "complicated order". But the cashier noticed the line and got some help.
This is were out visit went down hill. The lady that came up started ringing us up. Telling us nearly every item we got wasn't covered but the coupons. We tried to explain that we picked items that an employee directed us to. She just said "well who told you that, what's there name what do the look like." Lucky enough the supervisor walked by and the cashier didn't bother to ask her what she told us. So we were just not going to get the coupon book. Then the camping kennel rang up as .01 so the second cashier said they cannot sale it. I told her you have it on the shelf with a price and item I'd number on the shelf that matches the item, what do you mean I cannot buy it. She said they .01 means they don't carry the item anymore and cannot sale it. It means they used to carry it. It's a kong brand that they have a large selection of sizes. They had 12 or more of varying sizes. Her logic blew my mind, "we used to carry it" hello I have the item in my hand so you clearly still do. They did not bother to ask a manager. Also we were not asking for a discount. So petsmart would have made 200.00 but instead I left everything and went to a cheaper competitor and got the same bed for half.
I am loyal to company's that treat me well and value my business as well as empower there people to keep the sale.