You have numerous listings as a company and not one of them have a 5 star. That should tell you something. I WAS a customer for YEARS. I closed all my accounts because everything about your company is terrible. Your customer service, your policy, your "managers," everything. My last nerve was when you were the only bank who tried to charge your customers to use the ATM. You're charging us to take our OWN money. I had a savings, checkings and credit card and saving up points was not worth my sanity when I called in. Also, why do you have a chat feature if all the robot says to call a phone number and "no, I cannot do that." I hate your company and I have told numerous people that BOA is terrible and everyone agrees.