4/30 had a Brandon come out to my home for their 19.55 special...company opened then, regardless, my father is an ac guy told me units can last 10-25 years. I do not use my unit, very rarely since have been in my home 5 years. Face N/S and double-pained tinted windows. Came out telling me I needed to replace my unit in the home due to BEARINGS not good on the motor.... It rained and leaked for the first time in my home. I called got a rude person o the phone and said I wanted to talk to a manager, told sure when they get in. Told her I would be missing work and could lose my job.. asked if they could come out after I got home at 535pm. TOLD 75.00m after hour fee, TOLD HER nope. Then got a call from a sales mgr Mr. V who was very apologetic and accommodating AND willing to refund my19.55. Mr. V wanted to make this right. He sent out Mr. C who was a seasoned guy and went over everything with me and suggested ways I could save myself money when asked. He was the most helpful guy I have ever encountered. I unit leaked due to a rust hole in my pan, which the first guy never even alerted me too, But with talking to Mr. C., I got some rust-oelum leak seal... worked great! Very helpful and will use them when I need a new unit...which will be NEVER.