This is hard for me to do because the food at La Sani is so frekkin delicious. But the service is so off it's frustrating. The first time around I overlooked it but it seems a consistent thing that I had to update my review.
I ordered take out for a large lunch group and was put on hold for over 10 minutes before they could get back to me on the phone for my order. The server didn't repeat the order, she just took it down and said 20 minutes and then hung up on me - didn't even take my name. That's fine, I assume they have call display and go by phone number of something.
So I get there 20 minutes later and wait in the long line up and then wait some more because my order isn't ready - also fine, they're very busy. When they hand me my bags I ask them to repeat my order and one of my items was wrong. They refused to fix it saying they confirmed twice on the phone. Since it wasn't a food allergy issue I eventually let it slide. Then I tried to use my yelp check in offer since I had spent over the required amount and they said no because it doesn't apply on lunch special (which is not indicated anywhere).
Before I could even discuss, she shouted "next" and began serving the customer behind me.
I went back with my food and angrily ate the most delicious and well-spiced palak paneer and butter chicken in Scarborough.