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| - We live on the west side of the valley and last night we had a meeting scheduled on the east side. Needing a place for dinner along the way, we picked the Cracker Barrel. We've never eaten at this restaurant but have had good meals at others.
We allowed extra time because these restaurants are usually pretty busy. We should have added another hour.
From the time we entered the parking lot till we got a table was less then five minutes. You can't beat that, but it was all down hill from there. We were seated at a table in the center of the building, with my wife facing the front and I the back. To my left was another couple at a table about 3 feet away. On my right were three more tables, along the wall, with a husband and at each.
The waittres got our drink order quickly and while she was there, we ordered our dinners hoping to speed things up. While we were waiting the couple on my left finished up and left. At that point we were there about 20 minutes. About 5 minutes later another couple was seated at that table.
The waitress (the same lady that is serving us)was there quickly and took their drink order. A short time later she was back and got their food order. At about the same time one of the couples to my right finished up and left. Again, about 5 minutes later the table was filled again. A different server was helping them and it was probably 10 minutes later that their food order was taken. At this point we were about 40 minutes into our experience.
Another 10 minutes passes and I see our surver approaching with a tray of food but she goes to the table on my left. What? As she leaves I catch her eye and ask where is our food? She says something about a server not coming in and having to take her tables also and their food came out first. I give her a disbelieving look and she leaves. Another few minutes go by and the newly arrived couple on my right gets their food. Now we've been there close to an hour.
Now a older lady shows up at our table an apologizes for the delay and tells us one of their grills is down and they are running a little behind. I ask her how come these other two tables got their food before us and all she can say is that a grill is down. What?
Soon after that our food arrived. It was good and there was plenty of it, but we had to gulp it down, get our check, leave, and drive like crazy to get to our meeting.
All together we were there for about an hour and twenty minutes. The're are a couple of things that should be looked into: First they lied to us. I'm sure our order got lost. Way not just admit it. Tell the truth. Second, show you care by comping one of the dinners. Don't just sluff it off as business as usual.
We will not be returning to this restaurant.
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