Trying to get PMI removed. After being on hold for 30 minutes, told that I have to pay 10k because the value of the house went up and I need to owe more to make up the rise in property value. Wow. Spent the next 5 minutes explaining my equity went up so I can't be punished for the LTV coming down. Ridiculous. Now on hold for 20 minutes while a supervisor does the math. I never write negative reviews because thats not my style.... but RoundPoint Mortgage is just horrible.