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  • Let me just say that this is my first ever negative Yelp review, I really hate to call people out online, but I want to warn others. For my first appointment with Michelle she canceled about 30 minutes before our appointment due to a medical emergency. That was totally fine - I understand that things happen & appreciated her letting me know. I rescheduled and went on to receive several great facials with her over the years. Recently I bought a three-pack and she no-showed me twice. I gave her the benefit of the doubt the first time, calling and emailing her multiple times to see if I'd gotten the date/time wrong. No response. I finally got in touch with her again to reschedule and she assured me that she would be there and would add another service. After waiting for 25 minutes, texting her multiple times, with no response I left. The biggest bummer about this is that she gives great facials, but she's so unreliable and will not apologize or refund your money, it's just not worth it.
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