The people who work there are wonderful very nice but my hair came out horrible. I did call and she said she would fix my hair but I didn't want my hair to be touched by them again. I paid $60.00 and also tipped the girl then when I got home and parted my hair a different way I realized my hair was horrible. I had my roots grown out and I told her to put highlights to blend it all and I have blonde spots all over looks terrible.