My ESA dog passed away here just before Thanksgiving 2017. I wanted to have her cremated and was given the contact info for La Paloma to do the service. We were told it would take 1-2 weeks, they would deliver her back to the hospital and then we could pick her up from here. My husband has called both businesses at least 3 times over the past month and they kept telling us 1 more week. Today I call la Paloma and they say they delivered her to the hospital the first week of December. I call the hospital and they had no excuse as to why we weren't contacted or given the correct info when we called them.