Betty was fantastic! I came in for a color correction since I decided to bleach my own hair on a whim. Needless to say it wasn't cute. Betty let me know what the cost would be up front which was appreciated - not many salons do that unless you ask. I thought the cost was reasonable enough. I was in her chair for almost three hours and she did a wonderful job. She was able to bleach the spots I missed and tone down my hair so that it's more blonde than yellow. Betty was sweet, personable and easy to talk to. I will be making my next hair appointment with Betty!