The food was excellent, the service not so much. As I am writing this review there are 4 people in line, no one behind the register, and 2 people making the orders, except there are no orders for them to be making bc everyone has already been served, except the 4 people waiting in line, that have been standing there for at least 5 minutes. The 2 people behind the prep counter are not even acknowledging the people waiting to let them know they will be just a minute (or 10)... We didn't get our chips and then had to wait in that line just to get them, when we tried to stop the girl serving people to ask for them she just looked at us and ignored us...we also asked for our mall employee discount and never received it. What they could have done was make sure they have someone at least acknowledging the existence of customers because otherwise we have no idea if we are going to be helped or not...lunch breaks are only an hour and I sure don't feel like spending it waiting to order my food, and then waiting again to get what I initially ordered...