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| - ;TLDR stop being a repulsive hipster, set your expectations straight, ride the line, try it out and have fun. Chances are you'll enjoy it and see for yourself that this place is so successful because of the food and the service.
Review:
Yeah the wait lines are long, and it's not a Michelin starred restaurant, but given the price and what it sets out to be, meaning a family friendly chain of restaurants for the masses, the Cheesecake Factory excels at what it does, and it's really in a class of its own.
The stuffed mushroom appetizer is to die for. The cheeseburger spring roll is really fun. The four cheese pasta is incredibly tasty and for once the pasta is indeed al dente. The chicken Madeira is spectacular and of course, you ought to try their cheesecake. So far, the white chocolate and raspberry one is my favorite.
However, what impressed me even more than the food was the service. Our order of California Cheesesteak was way too salty, and we had to send it back. I guess there was a screw up somewhere because it was inedible. At once the waiter told us she would alert the head chef. The manager came and confirmed that something was off and apologized right away. In no time they had redone the order (which was magnificent), and they even offered a cheesecake on the house as an apology. The response to our complaint was impeccable, and it should be the benchmark against which other big chains should be measured.
Even better, they took the kids menu right away and brought them quickly. The waiters (Jonathan and Crystal) were attentive to our kids and turned the whole thing into a great experience for them. I mean the place is packed. It's probably the busiest restaurant in town right now, and yet they took great care of us. That's probably worth more than the fantastic? food itself.
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